Orders are never
charged to credit cards until they are completed and ready to ship. Once your order is
completed and ready to ship, your credit card is then charged
and you will receive an email confirming the completed
order and shipment notification from our credit card
processor (ProPay) and USPS. Please make sure we have your correct email
so that you will receive this important information.
Our email address and
phone number will appear on your credit card statement - 219-242-3468 and debbiesgiftshop @ comcast.net (without any spaces).
You will also receive
an email delivery confirmation for shipping. When you
receive these email confirmations you should receive your
order within 3 days.
All orders over
$100.00 automatically receive insurance with shipping.
1. How do you make a
personalized product quickly?
We are licensed through several software companies. Through computer technology, perfected
software, laser printers, and special equipment we are
able to produce each product individually as we receive
orders. Our business is home-based and we are able to
produce a very high quality product at a very reasonable
price. We keep most titles on hand so that when your order
comes through, it's printed, bound and shipped
immediately.
2. When will I
receive my order?
Orders are processed
when payment has been received and items are packed &
ready to ship. You should
receive a delivery confirmation email notice of shipment as soon as it
has been completed.
If
you do not receive your order within 14 days you should
contact us immediately at 219-242-3468 or
email to
Debbie's Gift Shop - We will do
everything we are able to do to make sure you receive your
order in a timely manner.
3. What if I don't
want to charge my order?
We are happy to assist you
with your order by telephone at 219-242-3468 and take your
charge card number or if you are local you may pick up
your order, however, we are no longer taking personal
checks or money orders online.
4. Is it alright to
just call you with my order?
We will take orders
over the telephone but please know that it's easy not to
understand correct spellings etc. for the personalized
products. However, if you wish to discuss something with
us you may call 219-242-3468.
5. How are your
shipping and handling charges calculated?
Debbie's Books & Gift
Shop ships United States Post Office Priority Shipping for
all products. Large bulk orders are occasionally
shipped UPS. Orders shipped USPS Priority Mail and UPS
should arrive within 3-14 days of shipment. If you wish to
specify a particular shipping method please email us or
add the information into your comments area at checkout.
If you have specific
questions regarding shipping policies please
send us your question here.
Shipping calculations are based on weight of orders
shipped within the
United States.
*INTERNATIONAL
SHIPPING NOTE: We are no longer shipping outside of the
United States. U.S. Territories may have additional fees.
6. What credit cards
do you accept?
Debbie's Books & Gift
Shop accepts Visa, Mastercard, American Express and
Discover through ProPay. Paypal is also accepted on our
SECURE SHOPPING CART.
7. What if there is a
mistake in my order made by Debbie's Books & Gift Shop?
We go over the orders
and personalization information very thoroughly to make
sure that the items are correct. Mistakes may occasionally
happen and we will do everything we can to correct the
problem. Please contact us within 10 days of receipt and
we will verify the mistake and immediately send a new
product
to you with the problem corrected.
What if it was a
mistake that I (customer) made?
Please go over all
your information and check to make sure that everything is
the way it should be printed. Sometimes mistakes can be
overlooked and if that is what happened we will remake
another product for 25% off the original price using the same
information except for the corrected item. Customers will
be responsible to pay for the new product's shipping costs.
8. What is The
Mailing List?
How do I join and what are my benefits?
The Mailing List is a way for
us to send our valued customers information regarding new
products and special sales. All your information is kept
confidential and is never sold or shared with anyone. To
join just click on any links that say "Join Our
Mailing List" and
fill out the form. It's totally free.
9. Is there a time
limit on your customer satisfaction guarantee?
YES! IMPORTANT:
Due to the personalization
of products they need to be checked upon receipt.
If the error was due
to our mistake: We will remake the product if the problem is
brought to our attention within 10 days of receipt.
If the error was due
to a customer mistake: These will be given our attention
on an individual basis.
